VOTUM Charm Support

Contact support

Email support@spiritualvita.com with a description of the issue. Include your phone model, Android or iOS version, app version and the steps that led to the problem. For charm issues, include the hardware and firmware versions if available.

Please leave passwords, verification codes, pairing codes and private journal or reading content out of your message. If you attach a screenshot, hide personal information first.

Pairing and connection

Keep the charm awake and close to your phone, turn on Bluetooth, and allow the app’s nearby-device permissions. Start pairing from the app and follow the instructions on both devices. Enter the six-digit code shown on the charm when the phone asks for it. On Android, the Bluetooth pairing request may appear in notifications.

A new phone needs physical authorization from the charm. Signing in or restoring an account does not transfer Bluetooth ownership.

Readings and collections

Perform a ritual on a compatible physical VOTUM Charm, then open Today to sync while the charm is awake and nearby. Only readings imported from the charm appear in your phone’s reading history. Available stored readings depend on the charm and firmware; sync regularly to keep them.

Internet access is needed to load new catalog content and download collections. Sending a collection uses the charm’s temporary local Wi-Fi connection. Allow the phone’s connection prompt and keep the app open until the transfer finishes. If the transfer fails, check the connection and retry from the app.

App previews and local reminders do not create a charm reading.

Accounts and backup

You can browse and use your local library as a guest. Accounts are available to adults aged 18 or older. Registration and password recovery use an email-delivered code. If an email does not arrive, check your spam folder and the address you entered, then wait for the app’s resend countdown.

Cloud backup is optional and starts disabled. Signing in copies the guest library into the account’s local library and keeps the original guest records. Restoring a cloud library does not restore Bluetooth ownership or downloaded charm packages.

Account and backup controls are in the app’s Account & backup page. Use password recovery on the sign-in screen if you cannot access your account.

Delete an account or ask about privacy

You can delete your account from the app, or use the account deletion page without reinstalling it. Account deletion removes active account and cloud-library data; it does not erase the charm or copies on your phones. See the Privacy Policy for details about retained records and backups.

For privacy questions and data requests, contact policy@spiritualvita.com.